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Frequently Asked Questions
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- What is the Town or City Fee?
- What is the State Fee?
- What other Fee Apply?
- When do I renew my registration?
- Which types of vehicles can be renewed OnLine?
- My address has changed since I last renewed my registration. Can I renew OnLine?
- My name has changed since I last renewed my registration. Can I renew OnLine?
- I am temporarily living away from the address on my current registration. Can I still renew OnLine?
- I did not get a renewal notice in the mail. Can I still renew OnLine?
- My registration has already expired (or is expiring very soon). Can I renew OnLine?
- How much does it cost to renew OnLine?
- How do I pay for my renewal?
- How will I know my transaction went through ok?
- Why do I need an order number?
- How will I know if my transaction worked?
- Will I get a receipt?
- How far in advance may I renew my registration?
- Why am I getting an error message telling me that it's too early to renew?
- How long will it take to get my new registration?
- Can I cancel my OnLine renewal?
- What are the hours to renew OnLine?
- Is E-Reg safe?
What
is the town or city fee?
The Town or City permit fee for registration is
based on the vehicle model year, the original factory list price of the
vehicle, and the expiration date. For a new registration, the model year
determines which tax rate ($18, 15, 12, 9, 6, or 3 dollars per $1,000 of
original list price) is used to compute the City permit fee. For example,
a new model year is charged $18 per thousand, a
year old model is charged $15 per thousand, etc. The number of months for
which a new vehicle will be registered is determined by either the vehicle
owner's month of birth or an assigned month if the owner is a business
or lease company. Generally, a new vehicle cannot be registered for less
than five months or more than sixteen months. The authority to charge this
fee is stated in (RSA 261:153)
What is
the state fee?
Generally, the State motor vehicle registrations fees are calculated based
upon weight. Motor vehicles that weigh between 0 and 3000 pounds are charged
$25.20/year ($2.10/month); between 3,001 – 5,000 pounds are charged $37.20/year
($3.10/ month); 5,001 – 8,000 pounds are charged $49.20/year ($4.10/month);
and 8,001 – 73,280 pounds are charged $.84 per hundred pounds gross. The
authority to charge this fee is stated in (RSA 261:141).
What other fees apply?
Each registrant is assessed one dollar for a town clerk fee (RSA 261:152).
This fee covers administrative costs. A reclamation (waste) fee of $2,
$3, or $5 is assessed based upon vehicle type which covers disposal of
motor vehicle waste at the recycling facility. A maximum of $5 transportation fee (RSA 261:153) to fund transportation improvements may be assessed.
When
do I renew my registration?
Registrations are renewed usually during
one’s birth month. At the municipal office you may renew vehicles up to four (4) months early and (12) months late depending
on the policies of your local community. On Line you may register up to (2) months early and (4) months late.
Which types of vehicles can be renewed OnLine? In general, only the following types of vehicles may be renewed OnLine:
Examples of vehicles which CANNOT be renewed OnLine include:
All-terrain vehicles (ATVs)If you own a vehicle which cannot be renewed OnLine, you will have to come to the municipal office.
My address has changed since I last renewed my registration. Can I renew OnLine?
No, DO NOT renew OnLine if you have changed your name or address without notifying DMV. To notify DMV you must complete a Change Request and mail it or bring it to a DMV location. OnLine registration documents will be mailed to the current address on your current Registrations unless you have notified DMV at least 2 months prior to renewing on line. The post office may not forward your documents to any new address. Instead, they will be returned to the Town Clerks' Office or City Tax Collectors' office to be destroyed.
OnLine renewals are sent only to the address on file with the Town/City which is located on your current registration. It cannot be re-directed via an e-mail request. You cannot change your address while renewing OnLine.
If your address has changed, use one of the following methods to renew your registration:
- Use your renewal notice.
-
If you did not get a renewal notice, you will have to come into the Town Clerks' Office or the City Tax Collectors' Office
* Post Office Forwarding
Even if you have filed a "forward order" with the US Postal Service,
we do not recommend that you renew OnLine if you have not also updated
your address with the Town/City or with the DMV at least 2 months ago.
Do NOT
e-mail your name or address change request!
You must come to your Town Clerks' Office or City Tax Collectors' Office.
My name has changed since I last renewed my registration. Can I renew OnLine?
No, you should NOT renew OnLine if you have changed your name without notifying the Town/City. Otherwise, your new registration documents will be issued with the old name.
To change your name, you must bring supporting documentation to your Town Clerks’ Office or City Tax Collectors Office after changing your drivers license .
I am temporarily living away from the address on my current registration. Can I still renew OnLine?
You may renew OnLine if your mail will be accepted at the address on your current registration. If you need to have your registration mailed to a different address do not renew OnLine.
I did not get a renewal notice in the mail. Can I still renew OnLine?
Yes, you can renew your registration OnLine regardless of whether you received a renewal notice.
My registration has already expired (or is expiring very soon). Can I renew OnLine?
If your registration has expired for less than two months, or is expiring very soon, you may use OnLine renewal. However, you may be ticketed if your vehicle does not display a valid registration and decal with a valid expiration date. Most internet renewal registration documents arrive in the mail in less than two weeks, usually in one week. You must allow for your new registration and plate decal to arrive in the mail. We suggest you go to Town Clerks’ Office or City Tax Collectors Office to renew if your registration if it has expired, or is expiring very soon (less than one week) as this is the quickest way to get the registration and renewal sticker for your vehicle.
A regular or custom plate expired more than one year CANNOT be renewed! - You must come to the Town Clerks' Office or City Tax Collectors' Office, pay town's portion then proceed to the DMV & reapply for the plate at a DMV location or mail a Application for Initial Plates .
How much does it cost to renew OnLine?
You will be shown your renewal fee including any convenience fees before being asked to complete the transaction.
At this time you can pay for your renewal using personal checks or Money Orders or by entering your check information on the secured E-Reg site.
How will I know my transaction went through ok?
You will be shown the renewal fee before you are asked to complete the transaction. The fee amount and a Confirmation Number is issued and shown on the confirmation page that you receive after submitting your order. You should print two copies of the confirmation notice; one for your future reference and one to mail with your checks. You will also receive an email message acknowledging your transaction.
Why do I need
a Confirmation Number?
If your OnLine renewal is successful, then
after a few moments you should see a confirmation page displaying a Confirmation
Number, the fee amount you were charged and other
important information about your transaction. Alternatively,
if we are unable to process your transaction, you
will see an error
message giving an explanation of the
problem, along with instructions for resolving the
error and a Confirmation Number, if applicable.
In either case, you should write down your Confirmation Number!
Remember... You will need your Confirmation Number if you contact us about your transaction.
Note... Any confirmation you receive OnLine or by e-mail is NOT a receipt and does NOT constitute legal proof of a valid registration. Your only receipt and proof of current registration is the Registration and plate sticker that is mailed to you by the Town Clerks' Office or City Tax Collectors' Office.
How
far in advance may I renew my registration?
You may renew your registration up to 4
months in advance of its expiration date. Your new
registration will not expire any earlier as a result.
If you try to renew too far in advance, you will receive
an error message advising you to renew within the
4-month time frame.
Why am I getting an error message telling me that it's too early to renew?
Be aware that you will also get an error message if you try to submit this transaction after you have already renewed your registration (OnLine, by mail or at an office).
How long will it take to get my new registration?
Please allow at least 2 weeks to receive your new registration and plate decal by mail. Due to variations in mailing time, some orders may take a little longer.
If you do not receive your new registration documents, you may contact the Town Clerks' Office or City Tax Collectors' Office. You will be asked to provide your Log Number when you call. Be aware that any confirmation you receive OnLine or by e-mail does NOT constitute legal proof of a valid registration. The only legal proof of current registration is the actual Registration with a valid expiration date and plate decal that Town Clerks’ Office or City Tax collectors Office will mail to you.
Can I cancel my OnLine renewal?
No. once a renewal has been accepted by the Town Clerks’ Office or City Tax Collectors' Office, it cannot be canceled OnLine. To cancel a registration, you will have come to the Town Clerks’ Office or City Tax Collectors' Office and request a refund. If you want to cancel the OnLine renewal because your registration has expired and/or you need to have your renewal immediately, you must visit your Town Clerks' Office or City Tax Collectors' Office.
If you wish to cancel a registration that has already been renewed then you must take the registration and unused decals to the DMV for a refund. After obtaining the state refund, bring that refund to the TownClerks' Office or City Tax Collectors' Office. We will make a copy, then put through our finance department for a refund. Process usually takes at least two weeks.
What are the hours to renew OnLine?
OnLine registration renewal is normally available 24 hours a day, 7 days a week. Most renewals will be processed within 3 business days and mailed. Please allow 2 weeks for delivery.
When this happens, your order confirmation will say "accepted." Once your renewal has been fully processed, you will be sent a "processed" notification by e-mail.
Yes, E-Reg is safe. E-Reg uses an SSL certificate with 128-bit encryption
on data transmitted.
No sensitive information is displayed on E-Reg, and bank account information
is cleared from the system after the clerks process the transaction.
- End of Frequently Asked Questions -